DEPOSIT & CANCELLATION POLICY AT ALLURE LASER & SKIN CLINIC IN BATLEY
Your custom is very important to us and we will always do our utmost to fit you in for an appointment. When you book an appointment with us we will ask you for a booking deposit. This deposit will be used as part payment towards your service and is fully refundable provided we receive at least 24 hours notice if you need to cancel your appointment.
WHY DO I HAVE TO PAY A DEPOSIT?
Your appointments are very important to us at Allure. We take your appointment as a verbal contract and it is reserved especially for you. For this reason, please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services.
We respectfully ask that if you are unable to attend your appointment, please contact us ASAP and at least 24 hours in advance to avoid the loss of your deposit. This will help us with the smooth running of Allure Laser & Skin Clinic.
Our cancellation policy is strictly 24 hours for all clients. If we don’t receive 24 hours’ notice to cancel your appointment then unfortunately, your deposit becomes non-refundable.
All returning clients who fail to attend an appointment will be asked to pre-pay in full for their next appointment. We completely understand that things can happen at the last minute and can assure you that we will be sympathetic.
Please let us know if you change your mobile number or email address so we always have your current contact details on file at Allure.
Our 24 hour cancellation policy gives us time to inform our standby clients of any availability and keeps our therapists schedules filled. Our aim is to provide you with an excellent level of service and our policies help us to achieve this.
Thank you for your understanding & cooperation with the above.